Customer Support Policy

Customer Support Policy
Effective Date: 01-Nov-2024

Welcome to BLISSCART BAZAR PRIVATE LIMITED (“we,” “us,” “our”). This Customer Support Policy explains how we deliver prompt, helpful, and reliable service to customers shopping for fashion products on blisscartbazar.com (“Platform”).

By using our platform and services, you agree to the terms outlined in this policy.

Customer Support Availability

We are here to help with all your fashion-related queries and concerns. You can reach us via:

Email:
blisscartbazarpvtltd@gmail.com
info@blisscartbazar.com

Phone:
+91 8860213497

Business Hours:

Monday to Friday: 9:00 AM – 6:00 PM (IST)
Saturday: 10:00 AM – 2:00 PM (IST)
Sunday & Public Holidays: Closed

Scope of Support

Our support team assists with:

Fashion Product Information: Details about sizes, materials, styles, and care instructions.
Order Assistance: Help with placing fashion orders, tracking deliveries, or updating address info.
Payment Issues: Support for failed transactions, duplicate payments, or refunds.
Returns & Refunds: Step-by-step help for returning fashion items or requesting exchanges/refunds.
Platform Navigation: Guidance on using the website or mobile experience for a smoother shopping journey.

Response Times

We aim to respond promptly:

Email Queries: Within 24–48 business hours
Phone Support: Instant assistance during business hours

If your issue requires deeper investigation (e.g., coordination with seller or logistics partner), we will inform you of progress and expected timelines.

Complaint Resolution Process

We follow a 4-step process to resolve your concerns efficiently:

Step 1: Contact Us

Share your issue via email or phone with your order ID, product name, and a brief description.

Step 2: Acknowledgment

We will confirm receipt within 24 hours and assign a case reference number for tracking.

Step 3: Investigation

Our team will review the concern. For order or delivery issues, we may coordinate with sellers or couriers.

Step 4: Resolution

We will offer a resolution such as a refund, replacement, or any appropriate corrective step.

Returns, Refunds & Cancellations

For details, refer to our dedicated Return & Refund Policy and Cancellation Policy available on our platform. These policies apply only to fashion products purchased from BLISSCART BAZAR PRIVATE LIMITED.

Customer Responsibilities

To help us assist you better:

Share accurate order details and communication history.
Keep a record of your purchase (order confirmation or invoice).
Respond to our support team in a timely manner when additional information is needed.

Policy Updates

We may revise this policy as we improve or expand our support services. Any changes will be reflected on this page, and the Effective Date will be updated accordingly.

Contact Us

For any support regarding your fashion purchases or account: