Refund and Cancellation Policy
Effective Date: 01-Nov-2024
At BLISSCART BAZAR PRIVATE LIMITED (“we,” “us,” “our”), we are committed to ensuring a hassle-free and transparent shopping experience for all customers of blisscartbazar.com. This Refund and Cancellation Policy outlines how cancellations, refunds, and returns are handled for orders placed on our fashion marketplace.
1. Cancellation Policy
1.1 Cancellation by the Customer
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Before Shipping: Orders can be cancelled before dispatch. Contact our support team via email at blisscartbazarpvtltd@gmail.com or info@blisscartbazar.com, or call us at +91 8860213497.
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After Shipping: Once an order is shipped, it cannot be cancelled.
1.2 Cancellation by BLISSCART BAZAR
We may cancel an order in the following cases:
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Product is out of stock or unavailable
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Payment issues (failed/unauthorized transactions)
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Incorrect product listing due to pricing or description errors
In all such cases, you will be informed and issued a full refund to your original payment method.
2. Refund Policy
2.1 Eligible Refund Scenarios
Refunds are applicable under these conditions:
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Product delivered is damaged or defective
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You received the wrong product
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You cancelled the order before shipping
All refund requests must be raised within 7 days of delivery.
2.2 Refund Process
To initiate a refund, contact us with:
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Order ID
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Issue description
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Photo evidence (for damaged/defective/wrong item)
If your return is accepted, we’ll arrange a pickup (in applicable cases).
Refunds are processed within 7–10 business days after item verification.
2.3 Refund Method
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Refunds are credited to the original payment method (Card, UPI, Wallet, etc.)
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In some cases, we may offer store credit as an alternative
2.4 Non-Refundable Cases
Refunds are not provided for:
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Products returned in used or tampered condition
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Requests made after 7 days from delivery
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Change of mind after receiving a correct and undamaged item
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Products missing original tags or packaging
3. Returns Policy
3.1 Eligibility
Returns are accepted only if:
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The item is damaged, defective, or incorrect
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The return is requested within 7 days of delivery
3.2 Return Process
To request a return:
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Contact our support team with your Order ID, return reason, and any relevant photos
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If approved, a reverse pickup will be arranged
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The item must be in original condition with tags, packaging, and accessories intact
3.3 Non-Returnable Products
We do not accept returns for:
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Used or worn clothing, shoes, bags, or watches
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Products with removed tags or altered condition
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Items marked Final Sale or Non-returnable
4. Exchange Policy
We currently do not offer direct exchanges.
If you wish to replace a product, you must:
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Initiate a return (if eligible)
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Place a new order for the desired item
5. Shipping Charges on Returns
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Free return shipping for damaged, defective, or incorrect items
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Customer bears return shipping for voluntary returns or size-related changes (if accepted)
6. Contact Information
For all refund, return, or cancellation queries:
📧 Email: blisscartbazarpvtltd@gmail.com / info@blisscartbazar.com
📞 Phone: +91 8860213497
🏢 Address:
Office No. 1A, 2, 3, 6, 7A, 2nd Floor, Indure House,
Savitri Cinema Complex, GK, Delhi – 110048
7. Policy Changes
We reserve the right to update or revise this policy at any time. Changes will be posted on this page, with an updated Effective Date.
8. Governing Law
This policy is governed by the laws of India. Disputes will be resolved per the Terms and Conditions of blisscartbazar.com, under the jurisdiction of the courts of New Delhi.