Returns and Warranty Policy

Effective Date: 01-Nov-2024

This Returns and Warranty Policy explains how returns, exchanges, and limited product issue resolutions are handled for items purchased from BLISSCART BAZAR PRIVATE LIMITED (“we,” “us,” “our”) on blisscartbazar.com. This policy applies exclusively to our categories: Men’s Clothing, Women’s Clothing, Shoes, Bags, and Watches.

1. Return Policy

1.1 Return Eligibility:

Customers may return a product within 7 days of delivery, if the item is:

Unused, unwashed, and in original condition
With all original tags, labels, accessories, and packaging intact
From one of our eligible categories: Clothing, Shoes, Bags, or Watches

1.2 Non-Returnable Items:

We do not accept returns for:

Innerwear, socks, or intimate apparel (if ever introduced)
Altered or custom-tailored garments
Worn shoes or bags showing signs of use
Items marked “Final Sale” or “Non-returnable” during purchase

1.3 Return Process:

Initiate a return via your account dashboard or email us at
blisscartbazarpvtltd@gmail.com or info@blisscartbazar.com
We will confirm eligibility and provide pickup/return instructions
Return shipping is:
- Free if the item is damaged, defective, or incorrect
- Paid by buyer for issues like wrong size or change of preference

1.4 Refunds:

Once we receive and inspect the item, we’ll confirm refund approval
Refunds are issued to your original payment method or as store credit
Refunds are processed within 5–7 business days after approval
Shipping charges are not refundable unless the return is due to our error

1.5 Exchanges:

You may request a size exchange or product replacement if available
The original product must be returned before a replacement is sent
Exchanges are subject to stock availability

2. Warranty Policy (Fashion Products Only)

Our categories generally do not come with manufacturer warranties, but we offer limited post-purchase support in the following scenarios:

2.1 Clothing & Shoes:

No formal warranty, but returns are accepted for:

Stitching issues
Material defects
Wrong item delivered

2.2 Bags & Watches:

If the product is defective within 7 days of delivery, we will:

Replace the item (if stock permits)
Or issue a refund/store credit
Beyond 7 days, watches may be covered under brand/manufacturer warranty if mentioned at the time of purchase.

2.3 Warranty Exclusions:

Damages from wear and tear, misuse, or accidents
Items damaged due to improper care (e.g., washing machine damage)
Scratches, stains, or minor cosmetic issues caused after delivery

3. Customer Responsibilities

Retain proof of purchase (order ID, invoice)
Ensure the product is returned with all original tags, boxes, warranty cards, etc.
For watches, do not remove protective films or tags if return is likely

4. Seller Responsibilities

Process valid return and exchange requests within the policy window
Honor original condition policy and respond promptly to product issues
Clearly mention non-returnable items at the time of listing

5. Dispute Resolution

In case of issues:

Contact the seller first via platform messaging or support email
If unresolved, escalate to our team at:
blisscartbazarpvtltd@gmail.com or info@blisscartbazar.com
Include: order ID, item photos, and communication logs
We’ll mediate and offer a resolution in line with this policy

6. Policy Updates

We may revise this policy periodically. Any changes will be reflected here and communicated to users via email or platform notification.

7. Contact Us

Have questions about a return or exchange?

📧 Email: blisscartbazarpvtltd@gmail.com / info@blisscartbazar.com
📞 Phone: +91-8860213497
🏢 Address:
Office No. 1A, 2, 3, 6, 7A, 2nd Floor, Indure House,
Savitri Cinema Complex, GK, Delhi – 110048

Returns and Warranty Policy